Refund Policy

Bitcoin / Cryptocurrencytop

No refunds will be offered for Bitcoin and other Cryptocurrencies.

7 Day Refund Policytop

We currently offer all customers a 7 day refund on all monthly hosting plans.

If, within the 7 days following initial activation of the hosting account, the customer submits a cancellation request through the Support Area or by email to, a full refund will be issued minus the cost of any exempt add-ons and subject to the following terms and conditions.

Terms and Conditions top

Fees for certain account add-ons and services, once paid, are non-refundable. These include:

  • Domain registration or renewal fees
  • SSL certificate fees
  • Dedicated Servers
  • Software/Script Installation Services

Once registered or ordered, domain names and SSL certificates become the property of the customer, and remain so in the event of cancellation, hence they are non-refundable.

If the account included a free domain name registration or renewal, the appropriate registration or renewal fee will be deducted from any refund given. The domain name will remain the property of the customer.


The 7 day money back guarantee shall not be applied if:

  • The account is terminated by us for violation of our Terms of Service and/or Acceptable Use Policy
  • The account holder has previously cancelled an account with us and received a refund, whether under this guarantee or otherwise.
  • The plan or package purchased is an Annual plan i.e payment paid for 12 months period.

If you have any other general questions, please read the FAQ's or our Live Help will gladly assist you to answer them for you.

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